SHIPPING & RETURNS

• Order Processing:

  We try to deliver your orders as quickly as possible! After placing an order, our managers will call you back to clarify the time of delivery. The speed of response depends on the number of orders, but does not take more than 24 hours.

• Delivery in Moscow:

  - Delivery within the MKAD - 300 rubles.
  - You can refuse to purchase after the arrival of the courier - the cost of 300 rubles.
  (In this case, you pay for the order and courier work).
  - The average delivery time is 1-2 working days (possibly faster).
  - The courier will deliver the order at a convenient place and time from 10:00 to 22:00.
  - Before delivery, our courier will call you again to clarify the details.
  - Delivery outside the Moscow Ring Road - paid, the cost of 500 rubles, depends on the distance.
  
  

• Warranty:

  The goods are checked before payment.

  According to the law of the Russian Federation "On Protection of Consumer Rights" of 10/10/1998 No. 1222, underwear and swimwear can not be returned and exchanged for similar models of other sizes, shapes, dimensions, styles, colors or equipment.

• PONY EXPRESS delivery to any city in Russia:

  Delivery throughout Russia takes from 2 to 3 days!
  The cost of delivery in Russia: 500 rubles
  Prerequisite: 100% advance payment for the goods by any monetary system (bank transfer, qiwi-purse, web money, western union transfers or any other system)
  After making an order, our managers will contact you and specify the details.
  
  

  Delivery of EMS to any city in Russia:

  Delivery on average takes 7 days, but in fact there may be delays of several weeks (for the delivery time of EMS we do not respond).
  The cost of delivery depends on weight and distance. On average, it is from 500 rubles.
  After making an order, our managers will contact you and specify the details.
  
   

• 1. PONY EXPRESS - WE RECOMMEND!

  

  Delivery to even the most remote parts of Russia is no longer than 5 days, and on average 2-3 days (excluding the day of receiving the parcel and the days off).
  The cost of delivery: up to 500 rubles!
  Delivery is carried out "to the door" at the address specified by you, i.e. PONY EXPRESS courier will contact you and bring you the order at any time convenient for you!
  After sending your order, we will notify you by e-mail the number of the waybill to track your parcel.
  Important: for sending we must you can get a 100% advance payment!
  You can pay in any convenient way for you:
  A. Transfer of money through any bank or Sberbank to our bank details (note that Sberbank transfers money much longer than other banks ). Keep in mind that banks charge a fee for transferring money (in Sberbank it is 3% of the cost of the transfer, in the rest in different ways, but more often 1-3%). To our bank details
  B. Via Online Bank If your bank provides these services), transferring from your personal account online.
  B. Via the QIWI-Wallet system (No commission). By clicking on the link, you can read the instruction on payment of the alternate QIWI-purse.
  G. WebMoney or Yandex.Money - just transfer money to the purse number.
  D. Western Union - the commission depends on the amount of the shipment (approximately 3%).
  The site of pony express for reference: http://www.ponyexpress.ru/

2. EMS Russian Post

Delivery is carried out almost in all cities of Russia in the declared period of delivery 3 days, ON THE FACT POSSIBLE LONG DELAYS
The cost of delivery is on average from 500 to 900 rubles, depending on the destination city, the weight of the parcel and the amount of the purchase. By clicking on this link, you can calculate the approximate cost of sending: http://www.emspost.ru/ru/calc/, be careful, the bank commission will also enter into the final cost. The size of the commission you can see on the site, by clicking on the link http://www.emspost.ru/en/platej/

Delivery is carried out by courier EMC "to the door" at the address indicated by you. After sending the goods, we will notify you by email, the number of the waybill to track the parcel. ATTENTION! In a number of cities / towns, parcels are delivered to the POST OFFICE, from where you receive the parcel after receipt of the notification!
For example, the cost of shipping a bag to Nizhny Novgorod, including the declared cost (insurance), based on the weight of 1.5 kg, 600 rubles + 135 rubles for cash on delivery and 2% of the total amount = 735 rubles. The store reserves the right to charge an advance payment for delivery in some cases. Take into account this information when choosing EMS delivery by Russia.

3. Mail of Russia

Delivery of the goods is made to the nearest post office.
The shipping cost includes the costs for packaging material (boxes, bags) and